Privacy Policy

At Exit Here Ltd (‘we’, ‘us’ or ‘our’ in this privacy notice) we are committed to protecting your privacy and handling your personal data with care, dignity and respect.

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 when you visit our website (www.exithere.com) or contact us via email or phone or share your data with us or engage with us in other related ways such as attending events.

1: Who We Are

Full Name of Legal Entity : Exit Here Ltd

Email Address : enquiries @exithere.com

Postal Address : 277-279 Chiswick High Road, London W4 4PU

Telephone : 020 8050 2000

For the purposes of data protection law, Exit Here Ltd is the data controller of the personal information we hold.

2: The Personal Data We Collect

We collect personal information that you voluntarily provide to us when you express an interest in our products and services or when you contact us. The personal information that we collect will depend on the context of your interactions with us, but may include the following types of personal data :

Information about the Deceased - includes full name, address, date of birth, date and place of death, marital status, occupation, religious or cultural beliefs (where relevant to the funeral arrangements), medical information (where necessary eg cremation forms).
Information about Clients and Next of Kin - includes names, contact details (address, phone numbers, emails), relationship to the deceased, identifying documents (where legally required), payment and invoicing details
Other information - includes correspondence with us (emails, letters, phone notes), preferences relating to the funeral arrangements
Transactional Data - includes details about payments to and from you, details of services and products you have purchased from us
Technical Data - includes your internet protocol addresses, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and any other technology on the devices you use to access our website
Usage Data - includes information about how you use our website, products and services
Social Media & Customer Reviews - includes username, profile information, comments, messages and any other information you choose to share publicly

When you attend an event organised by Exit Here such as our bereavement support coffee evenings, breath works for grief, reincarnation clubs etc we will retain the information you provide such as your identity and contact details.

If you apply for a job at Exit Here, we will collect your CV, references and any other information you supply us during the recruitment process.

3: How We Collect Your Personal Data

We collect data from you by either Direct or Automated Interactions and Integrations.

Direct Interactions - you provide information such as identity, contact and financial data by filling in forms for us or corresponding with us either in person or by telephone or email or otherwise.

Automated Interactions and Integrations - we automatically collect certain information when you visit, use or navigate on our website.This information does not reveal your specific identity (eg name, contact information) but may include device and usage information, such as your IP address, browser, operating system, how and when you visit our website and other technical information. Like many businesses we may also collect information through cookies and other similar technologies.

4: How We Use Your Personal Data

We use your information to provide our services to you, communicate with you, for security and fraud prevention and to comply with the law. The most common uses include :

To respond to your enquires, provide estimates, process payments and administrative tasks
To communicate with you, family members and representatives about funeral arrangements and to fulfil the contract we have entered into with you
To complete legal and statutory documentation
To improve our website, social media and request feedback via google reviews
To comply with legal, regulatory and professional obligations

5: Who We Share Your Personal Data With

We do not sell or rent your personal data. We may share your information with trusted third parties where necessary, including :

Doctors, hospitals, hospices, coroners
Local authorities and registrars
Third party service providers (eg payment processors, IT support)
Professional advisors such as lawyers, bankers, auditors etc
Legal authorities if required by law
Professional partners involved in the funeral arrangements (eg crematoriums, florists, printers etc)
Debt collection agencies

6: Retention of Personal Data

We retain your information only as long as necessary to fulfil the purposes for which it was collected, including legal, reporting or regulatory requirements. By law we are required to retain basic information about our clients (eg contact details, financial and transaction details) for six years after they cease to be clients for tax purposes and some funeral records must be kept for statutory periods.

7: Change of Purpose

We will only use your personal data for the purposes for which we have collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out how the processing for the new process is compatible with the original purpose then please contact us.

8: Sharing of Information Outside of the UK

Your personal data may be transferred to or stored in locations outside of the UK or European Economic Area (EEA). We will only transfer your personal data when :

We are required or permitted to by law or regulatory requirements
We are sharing the data with a third party to support us to fulfil the contract and/or manage your account

When transferring data outside of the UK and EEA, we would always make sure that suitable protection is in place.

9: Links to Other Websites

Our website may include links to websites of other businesses and organisations. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10: Data Storage and Security

We have put in place appropriate technical and organisations security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We retain personal data only for as long as necessary to meet legal, regulatory and business requirements.

11: Your Data Protection Rights

Under UK GDPR you have the right to :

Access your data
Request correction of incorrect data
Request erasure (where appropriate)
Restrict or object to processing
Request data portability
Withdraw consent (where consent is the lawful basis)

To exercise these rights, please contact us using the details above

12: Updates to this Policy

We may update this policy from time to time. Any changes will be posted to this page with the revised effective date. This version was last updated on 30th January 2026.

13: How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us via the following methods :

Email : enquiries@exithere.com

Telephone : 020 80502000

Post: Exit Here Ltd, 277-279 Chiswick High Road, London W4 4PU

If you remain unhappy, you have the right to complain to the Information Commissioner’s Office (ICO) “

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF